Xperia Home starts repeatedly after upgrade to Android 12, What can I do?

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Issue

We apologize for any inconvenience.

You may be facing the issue that Xperia Home starts repeatedly after upgrading to Android 12.

Recovery

Please clear Xperia launcher app data to solve this issue temporally. 

Important: This is the procedure to erase the data of the Home app, so the user-created folders, widgets, and app shortcut icons will disappear and the default layout will be restored. Also, the Home app settings will return to their defaults. 

Note: Please inform users of the following impacts.

This is the procedure to erase the data of the Home app, so the user-created folders, widgets, and app shortcut icons will disappear and the default layout will be restored. Also, the Home app settings will return to their defaults.

Find and Tap Settings à Apps à All apps à Xperia Home à Storage & cache à MANAGE SPACE à OK

Tips: How to open the Settings menu when symptoms occur.

• After turning the power on, swipe the screen from the top quickly to open the quick menu.
• Launch the Settings using Google Assistant.
  • Launch Google Assistant by swiping the microphone icon on the lock screen or by pressing the Google Assistant key or tapping the microphone icon in the bottom window.
  • Talk to “Settings” when the Google Assistant starts.
• If the error message "Xperia home stopped working" is displayed, select the (Information icon) App info.

Solution

We have acknowledged this issue and have been working hard on it.