Why doesn't an app work as expected after I updated to new android version ? ( Android 9 or Higher )

Valid for

• Android 9.0 or higher

Solution

If an app stops working or doesn't work as expected after you updated to Android 9.0 (Pie) or higher, you should uninstall the app and then reinstall it.

If this doesn't solve the problem, it will most likely be solved when the app gets its next update. It will then be optimised for the new Android software version running on your device. If you still experience issues, contact the third-party application vendor.

To uninstall an app from the Settings menu

For Android 9.0 or higher

1. Find and tap Settings > Apps & notifications / Apps > See all [number of apps] apps.
2. Find and tap the app you want to uninstall, then tap UNINSTALL.

To uninstall an app from the Application screen

For Android 9.0

1. Find the app you want to uninstall, then touch and hold it until the device vibrates.
2. In the menu that opens, tap Uninstall.

For Android 10 or higher

1. Find the app you want to uninstall, then touch and hold it until the device vibrates.
2. In the menu that opens, tap App info.
3. From the new window that opens, click Uninstall

To update an app using Google Play

Note! It depends on the Google Play Store application version but you can update in any of the steps below.

Google Play Store app old version:

1. Find and tap Play Store.
2. Drag the left edge of the screen to the right, then tap My Apps & games.
3. Find the app you want to update, then tap UPDATE beside that app.

Google Play Store app new version:

1.  Find and tap Play Store.
2.  Tap the profile icon in the upper right corner.
3.  Tap Manage apps and device.
4.  Tap Manage tab, and tap Updates available.
5.  Find the app you want to update, then tap Update