Sony SupportXperia 1 IV Gaming Edition

Article ID : 00261916 / Last Modified : 27/05/2024Print

If the cameras (main/front) do not work properly:

    • Perform the following operations and see if the problem is resolved. 

      • Update your device’s software.
        Please refer to the FAQ for detailed instructions.
      • Restart your device.
      • Force your device to restart.
        Please refer to the FAQ for detailed instructions.
         
    • Avoid using your device in the following manner. Doing so may cause the cameras to malfunction.
      • Using your device with a cover that is not exclusively for Xperia attached.
        The cameras may not work if the lenses or sensors are blocked by the cover.
      • Shooting with fogged or dirty lenses.
      • Shooting with the lenses covered by a protective film, etc.
      • Shooting with your fingers or a cover close to the lenses.
        The flash may reflect off your fingers or the cover, resulting in a deterioration of the photo or movie quality.