Usage tips for XQZ-GG01
IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
| No. | Question | Answer |
| 1 | The volume is low. | - Please raise the volume of the Xperia. |
| 2 | Which types does Audio Jack support? | - This unit is compatible with 3 poles for headphones and 4 poles for headsets (CTIA-compliant) |
| 3 | Even if you connect a headset with Mic, the Mic may not pick up sound. | - Mic mute may be turned ON when a headset with a mute function is connected. Unmute and then connect. |
| 4 | No sound from headphones/headset. | - When the battery level of the Xperia is low, the Audio function will stop. Please charge your Xperia. - If the unit reaches a high temperature, it will stop functioning, including the Audio Jack for headphones. Please use it after the temperature has dropped sufficiently. - Since the Audio function is stopped while the Xperia screen is turned off, no sound is output from the headphones/headset. It resumes after unlocking the lock screen. |
| 5 | Some content of a video distribution service may not be output to the monitor via HDMI. | This unit does not support HDCP, so DRM (Digital Rights Protection) content cannot be output from this unit to the monitor. |
| 6 | Content not output to monitor via HDMI. | - Check the HDMI connection. Disconnect the HDMI cable and connect it again. - Please turn off the power of the receiver side such as TV or monitor once and restart it. - When the battery level of the Xperia is low, the HDMI function will stop. Please charge your Xperia. - When the screen of the Xperia disappears and cooling by the fan is no longer necessary, the HDMI function of this unit is stopped, so the HDMI output stops. It resumes after unlocking the lock screen. - When the unit reaches a high temperature, the functions including HDMI will stop. Please use it after the temperature has dropped sufficiently. |
| 7 | Video and audio may be distorted during HDMI output. | - The HDMI cable may not be firmly inserted. Reconnect the HDMI cable between this unit and the other party. - An HDMI cable that supports Premium High Speed is recommended. |
| No. | Question | Answer |
| 1 | How many meters of LAN cable do you support? | - This unit supports 100BASE-TX. Maximum 100m with Category5 cable. |
| 2 | What LAN standards do you support? | - This unit supports 100BASE-TX. When connecting, use a cable of Category 5 or higher. 1000BASE-T (1Gbps) is not supported. |
| 3 | I can't connect via LAN, the LAN connection is lost. | - Complete the settings for this unit on Xperia. - If the <-> mark is not displayed on the Xperia notification screen, check the LAN cable connection. Use a LAN cable of Category 5 or higher for LAN connection. - Communication will be disconnected while the Xperia screen is off, and will resume after the lock screen is released. - If you are not logged in with your Google Account, please log in. |
| No. | Question | Answer |
| 1 | Fan not rotating. | - Check if the Xperia is properly attached to the device. Disconnect this unit from Xperia and reconnect it. - When the Xperia's battery level is low, the fan will not rotate due to the functional limitations of this unit. Please charge your Xperia. - It is necessary to approve the use of this unit in the settings on the Xperia side. Please confirm that you have consented to the use of this unit in the Xperia settings. - Please update the software on the Xperia side to the latest version. This unit will not work with old software. - The emergency stop button may have been pressed. Please press and hold the emergency stop button to release the emergency stop state. - The fan will not rotate if there is foreign matter in the fan. Please check the fan and remove any foreign objects. After removing the foreign objects, please press and hold the emergency stop button. - If the fan rotation is set to automatic, the fan may not rotate depending on the temperature on the Xperia side. Please select Manual in the Game enhancer's Custom settings and see if the fan works. |
| 2 | Fan does not spin even though it is set to auto-rotate. | - Fan Auto Rotation determines fan rotation based on smartphone temperature and power consumption. Therefore, if the temperature of the smartphone is low and the power consumption is small, the fan may not rotate or stop rotating, but it is not a problem. - If you want to rotate all the time, you can turn off the automatic rotation setting and set the number of rotations manually. |
| 3 | - The fan is rotating at high speed even though the temperature of the smartphone is low. - Timing of fan speed change is inconsistent. - Loud fan noise. | - Automatic rotation of the fan is determined by the temperature and power consumption of the smartphone. Even if the temperature of the smartphone is low, if the power consumption is high, it will heat up quickly, so the fan speed is increased to prevent it from overheating. - Since power consumption is determined based on statistics over a certain period of time, fan operation may not always be the same even if the temperature and power values are the same. - If the temperature of the smartphone is high, the fan will rotate at high speed. Therefore, the rotation noise of the fan becomes louder. |
| 4 | - The fan continues to rotate even though the screen is turned off. - The fan does not rotate. | - The fan will keep spinning until your phone is below a certain temperature. - When the screen is off and the temperature drops below a certain temperature, the fan will stop automatically rotating. This is because the temperature of the smartphone has cooled sufficiently, and is not a malfunction. - After a certain period of time, the rotation will stop regardless of the temperature of the smartphone. |
| No. | Question | Answer |
| 1 | XQZ-GG01's LED does not light up even though the fan is rotating. | - If the Xperia Stream setting "Turn off LED" is ON, the LED will not light up even if the fan is rotating. Please check your Xperia settings. |
| 2 | XQZ-GG01's LED lights up even though the LED is turned off in the Xperia Stream settings. | - During an emergency stop, the LED lights up and blinks regardless of the "Turn off LED" setting. |
| 3 | HWB (hardware button) shortcut cannot be used while launching apps registered in the Game enhancer. | - If the "Turn On/Off with shutter button" in Xperia Stream settings is ON, the function assigned to the HWB shortcut cannot be used even if the application registered in the Game enhancer is running. - If you want to use the HWB shortcut with a Game enhancer, please turn off "Turn On/Off with shutter button" in Xperia Stream settings. |
| No. | Question | Answer |
| 1 | Charging is slow. | - When the device is connected, current flows from the charger to the system of the device, so it takes longer to charge the Xperia. If you want to charge quickly, remove the Xperia from the device and connect the charger to the Xperia's USB port to charge. - If the fan is not rotating, the smartphone charging speed will be limited even if the USB charging cable is connected to the device. If you want to charge quickly, please remove this unit and charge your smartphone directly |
| 2 | XQZ-GG01 stops working. | Please use the recommended "Power Delivery" (PD) compatible charger (XQZ-UC1 etc.). |
| 3 | Xperia's battery is decreasing even though the charger is inserted. | Please use the recommended "Power Delivery" (PD) compatible charger (XQZ-UC1 etc.). |
| 4 | If I leave the Xperia with the XQZ-GG01 attached, the battery of the Xperia will decrease even if I do nothing. | - When an Xperia is attached to the unit, the unit uses the Xperia's built-in battery. - Since this unit does not have a dedicated battery, even when this unit is not in operation, the battery of the Xperia itself will decrease due to the power consumption of this unit when the Xperia is not charging. When not using the unit, remove it from the Xperia. |
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