Notice of Free Inspection for Customers using the Dive Door “AKA-DDX1” with the Waterproof Case “SPK-X1” for 4K Action Cam

July 31, 2015

Notice of Free Inspection for Customers using the Dive Door “AKA-DDX1” with the Waterproof Case “SPK -X1” for 4K Action Cam

Dear Valued Sony Customers,

Thank you for your interest in Sony products.
It has come to our attention that the REC button of the Digital 4K Video Camera Recorder “FDR X1000V” or “FDR X1000VR” may sometimes not work when the Waterproof Case “SPK -X1” (optional) is used with the Dive Door “AKA -DDX1 ” (optional) for underwater shooting to a depth of up to 60 meters.

We kindly request that customers using the Dive Door“AKA -DDX1” with the Waterproof “SPK -X1” to contact Sony Contact Center to request a free inspection.
Please be advised to bring along the Dive Door “AKA -DDX1” and the Waterproof Case “SPK -X1” for inspection.
[Affected models]

      
The Dive Door “AKA -DDX1”                               The Waterproof Case “SPK-X1”

When the Dive Door “AKA -DDX1” is attached to the Waterproof Case “SPK-X1”

[Symptoms]
When replacing the door of the Waterproof Case “SPK -X1” with the Dive Door “AKA -DDX1 ,” the following may happen depending on situation.
・The REC button does not work.
・The waterproof performance degrades due to forceful pressing of the REC button.

*You can protect the Action Cam up to 10m deep with supplied or separately sold Waterproof Case (SPK-X1) for waterside fun like surfing.
[Period of free inspection service]
          Until July 31, 2016

If you have any questions or require assistance, please contact Sony technical support hotline:
Hong Kong: (852) 2389-3202
Macau: 080-0039

We apologize for any inconvenience this may have caused and thank you for your understanding and cooperation.

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