TV

Extended warranty
1 year

Value-added service discount
TV remote purchase 10% Off
(To enjoy the discount offer, the purchase of remote & payment should be made via Sony Hotline or WebChat service)

Home Theatre

Extended warranty
1 year

Value-added service discount
Soundbar remote purchase 10% Off
(To enjoy the discount offer, the purchase of remote & payment should be made via Sony Hotline or WebChat service)

Remarks:
- Extended Warranty: Wavier of repair charges¹ ² is provided, including inspection fee, labour cost, parts cost and delivery fee³, no upper limit to the number of repairs and repair charges
- Value-add services: To enjoy the discount offer, customer should place the sales order through Sony Holtine or WebChat service。 Offer only valid to BRAVIA TV / Soundbar product(s) which registered under My Sony Care scheme.

¹ Repair charge waiver does not cover any damages due to normal wear-and-tear & physical damage (including accident, misuse, for instance, damages to display screen or exposure to water), pixel failure on LCD screen (including bright dots and black dots) or image retention situation / burnt mark on OLED displays.
² Repair charge waiver does not cover the repair or replacement of supplied system software, supplied accessories, waterproof gaskets (including O-ring) or batteries.
³ Repair product delivery service is available to BRAVIA TV products only (Delivery service not applicable to Outlying Island, areas require permission to access & overseas)

Service fee

Remarks:
- Sony will regularly review the list of product models & service plan fee covered by the My Sony Care service plan. Whether the product model can be purchased with My Sony Care will be subject to the Sony system without prior notice.

**OLED TV‘s are susceptible to permanent image retention due to the characteristics of the materials used. Image retention may occur if images are displayed in the same location on the screen repeatedly or over extended periods of time. This is not a malfunction of the TV and not covered by warranty.

Portable Audio Player

Extended warranty
1 year

Remarks:
* Extended Warranty: Wavier of repair charges¹ ² is provided, including inspection fee, Labour cost and parts cost, no upper limit to the number of repairs and repair charges

¹ Repair charge waiver does not cover any damages due to normal wear-and-tear & physical damage (including accident, misuse, for instance, damages to display screen or exposure to water), pixel failure on LCD screen (including bright dots and black dots) or image retention situation / burnt mark on OLED displays.
² Repair charge waiver does not cover the repair or replacement of supplied system software, supplied accessories, waterproof gaskets (including O-ring) or batteries.

Service fee

Remarks:
- Sony will regularly review the list of product models & service plan fee covered by the My Sony Care service plan. Whether the product model can be purchased with My Sony Care will be subject to the Sony system without prior notice.

Xperia

Extended warranty
1 year

Value-added service discount
Special price HK$200 for battery replacement^
(Original price HK$500)

Remarks:
- Extended Warranty: Wavier of repair charges¹ ² is provided, including inspection fee, labour cost and parts cost, no upper limit to the number of repairs and repair charges
- Special price for battery replacement: The special offer only valid to the Xperia model which registered under My Sony Care

¹ Repair charge waiver does not cover any damages due to normal wear-and-tear & physical damage (including accident, misuse, for instance, damages to display screen or exposure to water), pixel failure on LCD screen (including bright dots and black dots) or image retention situation / burnt mark on OLED displays.
² Repair charge waiver does not cover the repair or replacement of supplied system software, supplied accessories, waterproof gaskets (including O-ring) or batteries.
^ Customer is advised to backup all data and Apps prior to the battery replacement procedures. The mobile phone will be reset to factory settings upon the completion of the repair / battery replacement procedures.

Service fee

Remarks:
- Sony will regularly review the list of product models & service plan fee covered by the My Sony Care service plan. Whether the product model can be purchased with My Sony Care will be subject to the Sony system without prior notice.

**OLED panel are susceptible to permanent image retention due to the characteristics of the materials used. Image retention may occur if images are displayed in the same location on the screen repeatedly or over extended periods of time. This is not a malfunction of the OLED panel and not covered by warranty.